Privacy Policy

WEBSITE PRIVACY POLICY

This following document sets forth the Privacy Policy for the Chain Foresight website, www.chainforesight.com.

Chain Foresight is committed to providing you with the best possible customer service experience. Chain Foresight is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

WHAT IS "PERSONAL INFORMATION"?

This Privacy Policy applies to all personal information collected by Chain Foresight via the website located at www.chainforesight.com.

The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

COLLECTION OF YOUR PERSONAL INFORMATION

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Chain Foresight customer support features you are required to submit personally identifiable information. This may include but is not limited to name, email address, credit card details, unique username and password, or provide sensitive information in the recovery of your lost password.

SHARING OF YOUR PERSONAL INFORMATION

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support inquiries, processing transactions, or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Chain Foresight takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

CHANGES TO THIS PRIVACY POLICY

Chain Foresight reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

ACCESSING YOUR PERSONAL INFORMATION

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Chain Foresight reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

WHY WE COLLECT PERSONAL INFORMATION

Chain Foresight collects personal information to provide you with the Service, to perform marketing and research-related activities, to supply other administrative services (e.g., setting up new accounts and maintaining your existing account), and to respond to inquiries about your account and the Service. We will not sell or share any of your personal information.

HOW THIS INFORMATION IS USED

Your personal information may be used in a number of ways which includes but is not limited to identifying your account for any queries related to our service:

  • The purpose for which we collect personal information is to provide you with the best service experience possible on the website.

  • To provide and manage administrative services including but not limited to billing, maintaining clients’ accounts, and collecting recurring payments.

  • By understanding your personal information we use this to provide you with better and more personalised services to provide tailor-made solutions.

  • Research and development of our services.

  • Your information may also be used to promote stock-related research or other services which we may find useful to you. We provide an opportunity to all our clients/prospects to voluntarily opt in and out to receive any marketing material from Chain Foresight.

  • To provide sales/telemarketing calls, our team will make direct sales telephone calls with the objective of achieving sales.

  • To contact existing Chain Foresight members to offer any suitable upgrade products/services.

  • Collected information may also be used for marketing purposes like promotions of our market research material, which can be directly or indirectly related to our products and services. Clients who may wish to unsubscribe from receiving such marketing material are able to do so by emailing [your email address].

We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

For each visitor to reach the site, we expressly collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times, and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends, and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use data collected from the time of the policy change forward to adhere to our updated practices.

ACCESS AND CORRECTION

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

COMPLAINT PROCEDURE

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our team, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

OVERSEAS TRANSFER

Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union, and we do not monitor the behavior of individuals in the European Union, and accordingly, the GDPR does not apply.

CONTACTING US

Chain Foresight welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

E-mail: support@chainforesight.com